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DELIVERY OF YOUR ORDER
1) General Information
All orders are subject to product availability. If an item is unavailable or not in stock when you place an order with us, we will notify you and refund the total amount of your order using the original payment method. – All orders are subject to stock availability. If any item is unavailable in stock at the time of purchase, we will notify you and initiate the upon the customer's confirmation.
Delayed Shipping Policy
- Technical or weather conditions may delay the expected delivery time.
- Tennisshop.ae reserves rights to delivery after extra 48 hours of the given delivery date due to any movement of warehousing, unexpected incident in facility or software or workforce.
- We will inform the customer and deliver the products as long as the product is available.
2) Delivery Location
Items are subject to availability on our website to addresses in [the drop-down]. [We also accept orders from international customers shipping to addresses in [the drop down] only. Any shipments outside of [the drop-down] are not available at this time. – Both International and domestic serviceable area lists have been shared already
3) Delivery Time
An estimated delivery time will be mentioned for the placement of your order. Delivery times are estimates and are calculated from the shipping date rather than the date of order placement. Delivery times act as a guide only and are subject to the final confirmation of the order.
Unless there are exceptional circumstances, we ensure to fulfil your order within 24-48 hours in UAE and 4-7 Business days outside UAE from the date of your order.
The delivery date may vary due to shipping carrier practices, delivery location, delivery method, and the items ordered. Products may also be delivered in separate shipments.
4) Delivery Instructions
Delivery : Office Address- 09:00 AM to 05:00 PM ; Home Address – 09:00 AM to 06:00 PM
Call Before delivery
Cash on Delivery (Only in DUBAI)
5) Shipping Costs
Shipping costs are subject to the weight of your order and the delivery method. To find out how much your order will cost, add the items you want to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. We will advise you of any charges on the checkout page.
Shipping charges can be passed at any stage of purchase via FFC API.
Sales Tax is charged according to the province or territory to which the item is shipped.- Duties and Taxes will be charged extra according to the province or territory to which the item is shipped.
6) Damaged Items in Transport
In case of any damage to the packaging on delivery, please reach out to us immediately at [email@example.com (mentioned within 24 hours from the delivery)].
If you have any questions regarding the delivery or shipment of your order, please get in touch with us at firstname.lastname@example.org.