Description

Product SKU : 231005

Upgraded with new and innovative Auxetic 2.0 technology for extra stability and spin, along with a crisp impact feel, the new generation of the RADICAL PRO provides an ultra-modern blend of control, spin and power. Ideal for all-court tournament players who love to mix it up, this versatile racquet is engineered with exclusive technologies, including sound grommets which enhance your power through greater string movement while optimizing sound and vibrations. With the most control-oriented racquet in the RADICAL range, you can use spin to achieve high levels of control on court. You can play any shot with the RADICAL PRO, which has Graphene in the frame, a variable beam cross-section which balances control, spin and power, and a dynamic 16/19 string pattern. Known as 'The People's Racquet', the RADICAL series has a bold, new, asymmetrical design. • Innovative Auxetic 2.0 technology for extra stability and spin, and a crisp impact feel • Ultra-modern blend of control, spin and power • Spin lets you achieve high levels of control • Highly versatile racquet for all-court tournament players • The most control-oriented racquet in the RADICAL range • Bold, new, asymmetrical design

TennisShop.ae – Returns, Exchanges & International Shipping Policy

Returns – Terms & Conditions

Items must be returned unused, in original sealed packaging.
Shoes must be in their original box, with tags attached, and unused.
Products that are opened, used, or missing their seal are not eligible for return or exchange.
Only items meeting these conditions will be accepted.

Exchange Policy

Standard items: One-time exchange within 7 days of receipt.
Discounted/promotional items: One-time exchange within 3 days of receipt.
All items must be unused and in original sealed packaging.

Return Policy

Standard items: Returns accepted within 7 days of delivery.
Discounted/promotional items: Returns accepted within 3 days. No cash refunds—customers will receive a credit note or coupon valid for 3 months.
Refunds are only issued for non-discounted items purchased online.

Return Process Timeline

Delivery to our fulfilment centre: Up to 3 days (depending on location).
Inspection & quality check: 2 business days.
Refund processing: 10–15 business days, depending on payment method and bank.
Refunds depend on the condition of the returned product.

General Conditions

TennisShop.ae reserves the right to reject returns that do not meet policy requirements.
Rejected returns will not be eligible for refund, credit, or exchange.
For assistance, contact TennisShop.ae Customer Service.

International Shipping Policy –

Shipping Charges

Flat fee: AED 200 at checkout.
If actual shipping exceeds AED 200, customers must pay the difference before shipment.

Customs Duties & Taxes

Duties, taxes, and import fees are the customer’s responsibility and must be paid upon delivery.

Customs Clearance

Customs procedures vary by country; delays are beyond our control.

Order Refusal / Customs Non-Payment

Shipping fees are non-refundable.
Refunds for products will only be issued if returned in original condition, with return shipping costs deducted.

Legal Compliance

Customers must ensure items comply with local laws and import regulations.

International Returns & Exchanges

Customers are responsible for all return and exchange shipping costs.
Shipping fees are non-refundable.
Refunds will only be issued once items are received in original condition with all tags and packaging.

No returns, exchanges, or refunds for the following items:

Socks
Wristbands
Undergarments
Strung rackets (requested stringing from the customer’s end)
Caps
Visors
Headbands
Heaties
Towels

Refund Policy – FAQs

Refund Methods –

Payment Method	Refund Source
Credit/Debit Card	Same Card
BNPL (Tabby/Tamara)	BNPL Account
Cash on Delivery	Bank Transfer

Timelines

Credit/Debit Card: 10–14 business days
BNPL (Tabby/Tamara): 14–21 business days
Cash on Delivery: 10–15 business days after QC approval and bank details submission.

Note: Refunds are always processed to the original payment method and cannot be changed once initiated.

Special Terms for Discounted Items

Discounted/promotional items are not eligible for cash refunds.
One-time exchange permitted within the specified period.
Returns will be compensated with a coupon code valid for 3 months (non-cash).

By placing an order with TennisShop.ae, you agree to these policies.