TennisShop.ae – Returns, Exchanges & International Shipping Policy
Terms and Conditions for Accepting Returns
- The product must be returned in its original packaging, sealed, and
- Shoes must be returned in their original box, with tags attached, and
- If the product has been used or the original seal has been removed, the product is not eligible for a refund or exchange.
- Only products meeting the above conditions will be considered for
Exchange Policy
- Standard products are eligible for a onetime exchange within seven (7) days from the date of receipt.
- Promotional/discounted items are eligible for a onetime exchange only within three (3) days from the date of receipt.
- Products must be unused and in original sealed packaging to be eligible for
Return Policy
- Returns are accepted within seven (7) days from the date of delivery for standard
- Promotional/discounted items may be returned within three (3) days, but no refunds will be issued.
- Instead, a credit note or discount coupon code of the same value will be provided, valid for 3 months, and not redeemable for cash.
- Refunds for online orders will only be issued for nondiscounted items.
Return Process Timeline
- Once your return is initiated, it may take up to three (3) days for the item to reach our fulfillment center, depending on your location.
- Upon arrival, please allow two (2) business days for inspection and quality
- Once approved, your refund will be processed within 10–15 business days, depending on your payment method and bank processing time.
- Refunds are subject to the condition of the returned
General Conditions Applicable to All Returns
- ae reserves the right to return any product to the customer if it does not meet our return conditions.
- If the return is rejected, no refund, credit note, or exchange will be issued.
- For any questions, please contact ae Customer Service.
International Shipping Policy
3. Shipping Charges
- A flat international shipping fee of AED 200 will be applied at
- If actual shipping costs exceed AED 200, the customer will be notified and required to pay the difference before shipment.
2. Customs Duties, Taxes & Import Fees
- These charges are not included in our shipping
- All applicable duties and taxes are the customer’s responsibility and must be paid upon package arrival.
3. Customs Clearance
- Customs processes vary by Delays due to customs are beyond our control.
4. Order Refusal or Return Due to Customs Fees
- If the customer refuses to pay customs duties and the package is returned or abandoned: Shipping charges will not be refunded.
A refund for the product may be issued only if the item is received back in original condition, and return shipping costs will be deducted from the refund.
5. Legal Compliance
- Customers must ensure all ordered items are compliant with local laws and import.
International Returns and Exchanges
- All return and exchange charges for international orders are the customer’s Shipping fees are nonrefundable.
- Refunds will be issued only after the item is received in original condition with all tags and
- No returns, exchanges, or refunds for:
-
- Socks
- Wristbands
- Undergarments
- Rackets that have been strung
Refund Policy – Frequently Asked Questions
Refund Methods
| Payment Method | Refund Source |
| Credit/Debit Card | Same Card |
| BNPL (Tabby/Tamara) | BNPL Account |
| Cash on Delivery | Bank Transfer |
Timelines
- Credit/Debit Card: 10–14 business days
- BNPL (Tabby/Tamara): 14–21 business days
- Cash on Delivery: After QC approval, ae will contact the customer for bank details. Refunds take 10–15 business days postprocessing.
Note: Refunds are always processed to the original payment method. Once initiated, the refund method cannot be changed.
Special Terms for Discounted Items
- Discounted/promotional items are not eligible for cash refunds.
- A one-time exchange is permitted within the specified exchange.
- If returned, a credit note or discount coupon code of equal value will be issued, valid for 3 months, and not redeemable for cash.
By placing an order with TennisShop.ae, you acknowledge and agree to all the above policies.
