Product SKU : WR074111U3
New design meets signature performance with a twist: the Clash 100 Pro V2 upgrades playability while maintaining the remarkable blend of flexibility and stability synonymous with the Clash franchise. Boasting a revised construction at the tip of the hoop, this racket significantly augments the sweet spot for more consistency on off-center contact. Super head-light for excellent control over the racket head, the Clash 100 Pro V2 dials up attractive design with an embossed Clash logo on the throat and an anodized elastic finish for a smooth, rich look on the court. Racket includes Agiplast plant-based end cap, bumper and grommets to reduce waste and lower environmental footprint.
TennisShop.ae – Returns, Exchanges & International Shipping Policy
Returns – Terms & Conditions
- Items must be returned unused, in original sealed packaging.
- Shoes must be in their original box, with tags attached, and unused.
- Products that are opened, used, or missing their seal are not eligible for return or exchange.
- Only items meeting these conditions will be accepted.
Exchange Policy
- Standard items: One-time exchange within 7 days of receipt.
- Discounted/promotional items: One-time exchange within 3 days of receipt.
- All items must be unused and in original sealed packaging.
Return Policy
- Standard items: Returns accepted within 7 days of delivery.
- Discounted/promotional items: Returns accepted within 3 days. No cash refunds—customers will receive a credit note or coupon valid for 3 months.
- Refunds are only issued for non-discounted items purchased online.
Return Process Timeline
- Delivery to our fulfilment centre: Up to 3 days (depending on location).
- Inspection & quality check: 2 business days.
- Refund processing: 10–15 business days, depending on payment method and bank.
- Refunds depend on the condition of the returned product.
General Conditions
- TennisShop.ae reserves the right to reject returns that do not meet policy requirements.
- Rejected returns will not be eligible for refund, credit, or exchange.
- For assistance, contact TennisShop.ae Customer Service.
International Shipping Policy –
- Shipping Charges
- Flat fee: AED 200 at checkout.
- If actual shipping exceeds AED 200, customers must pay the difference before shipment.
- Customs Duties & Taxes
- Duties, taxes, and import fees are the customer’s responsibility and must be paid upon delivery.
- Customs Clearance
- Customs procedures vary by country; delays are beyond our control.
- Order Refusal / Customs Non-Payment
- Shipping fees are non-refundable.
- Refunds for products will only be issued if returned in original condition, with return shipping costs deducted.
- Legal Compliance
- Customers must ensure items comply with local laws and import regulations.
International Returns & Exchanges
- Customers are responsible for all return and exchange shipping costs.
- Shipping fees are non-refundable.
- Refunds will only be issued once items are received in original condition with all tags and packaging.
No returns, exchanges, or refunds for the following items:
- Socks
- Wristbands
- Undergarments
- Strung rackets (requested stringing from the customer’s end)
- Caps
- Visors
- Headbands
- Heaties
- Towels
Refund Policy – FAQs
Refund Methods –
|
Payment Method |
Refund Source |
|
Credit/Debit Card |
Same Card |
|
BNPL (Tabby/Tamara) |
BNPL Account |
|
Cash on Delivery |
Bank Transfer |
Timelines
- Credit/Debit Card: 10–14 business days
- BNPL (Tabby/Tamara): 14–21 business days
- Cash on Delivery: 10–15 business days after QC approval and bank details submission.
Note: Refunds are always processed to the original payment method and cannot be changed once initiated.
Special Terms for Discounted Items
- Discounted/promotional items are not eligible for cash refunds.
- One-time exchange permitted within the specified period.
- Returns will be compensated with a coupon code valid for 3 months (non-cash).
By placing an order with TennisShop.ae, you agree to these policies.
