Product SKU : WR168510
The Wilson Roland Garros Equipe HP Tennis Rackets senior racket collection from WILSON.
This racket weighs 286 grams. This mid-weight, versatile tennis racket offers an ideal balance between power and control. It delivers sufficient power on shots while maintaining control over ball placement. This racket is ideal for both baseline players and attacking players who prefer to maintain control during net play and volleys.
This racket has a mid-plus head. This offers a good balance between power and control. The sweet spot for hitting the ball is larger, which is helpful for players who don't always hit the center of the racket. This makes mid-plus rackets suitable for a variety of players, including advanced and recreational players.
TennisShop.ae – Returns, Exchanges & International Shipping Policy
Returns – Terms & Conditions
- Items must be returned unused, in original sealed packaging.
- Shoes must be in their original box, with tags attached, and unused.
- Products that are opened, used, or missing their seal are not eligible for return or exchange.
- Only items meeting these conditions will be accepted.
Exchange Policy
- Standard items: One-time exchange within 7 days of receipt.
- Discounted/promotional items: One-time exchange within 3 days of receipt.
- All items must be unused and in original sealed packaging.
Return Policy
- Standard items: Returns accepted within 7 days of delivery.
- Discounted/promotional items: Returns accepted within 3 days. No cash refunds—customers will receive a credit note or coupon valid for 3 months.
- Refunds are only issued for non-discounted items purchased online.
Return Process Timeline
- Delivery to our fulfilment centre: Up to 3 days (depending on location).
- Inspection & quality check: 2 business days.
- Refund processing: 10–15 business days, depending on payment method and bank.
- Refunds depend on the condition of the returned product.
General Conditions
- TennisShop.ae reserves the right to reject returns that do not meet policy requirements.
- Rejected returns will not be eligible for refund, credit, or exchange.
- For assistance, contact TennisShop.ae Customer Service.
International Shipping Policy –
- Shipping Charges
- Flat fee: AED 200 at checkout.
- If actual shipping exceeds AED 200, customers must pay the difference before shipment.
- Customs Duties & Taxes
- Duties, taxes, and import fees are the customer’s responsibility and must be paid upon delivery.
- Customs Clearance
- Customs procedures vary by country; delays are beyond our control.
- Order Refusal / Customs Non-Payment
- Shipping fees are non-refundable.
- Refunds for products will only be issued if returned in original condition, with return shipping costs deducted.
- Legal Compliance
- Customers must ensure items comply with local laws and import regulations.
International Returns & Exchanges
- Customers are responsible for all return and exchange shipping costs.
- Shipping fees are non-refundable.
- Refunds will only be issued once items are received in original condition with all tags and packaging.
No returns, exchanges, or refunds for the following items:
- Socks
- Wristbands
- Undergarments
- Strung rackets (requested stringing from the customer’s end)
- Caps
- Visors
- Headbands
- Heaties
- Towels
Refund Policy – FAQs
Refund Methods –
|
Payment Method |
Refund Source |
|
Credit/Debit Card |
Same Card |
|
BNPL (Tabby/Tamara) |
BNPL Account |
|
Cash on Delivery |
Bank Transfer |
Timelines
- Credit/Debit Card: 10–14 business days
- BNPL (Tabby/Tamara): 14–21 business days
- Cash on Delivery: 10–15 business days after QC approval and bank details submission.
Note: Refunds are always processed to the original payment method and cannot be changed once initiated.
Special Terms for Discounted Items
- Discounted/promotional items are not eligible for cash refunds.
- One-time exchange permitted within the specified period.
- Returns will be compensated with a coupon code valid for 3 months (non-cash).
By placing an order with TennisShop.ae, you agree to these policies.
