Description

Product SKU : WR178811

The Ultra 100 V5 marks the next step in the evolution of the Ultra series, where striking design meets performance that takes gaming to the next level.
With a redesigned construction and improved geometry, this tennis racquet offers a modern feel that’s distinctly different from previous models. One of the biggest upgrades is SI3D technology, which optimizes frame flex to deliver a powerful combination of power, spin, and control, especially suited to intermediate and advanced players. Patented FORTYFIVE° technology enhances stability, resulting in more consistent shots and increased confidence on every shot. An extended sweet spot and longer ball contact time deliver better ball control, while the double-tapered frame design maximizes power without compromising forgiveness. The Ultra 100 V5 also stands out with its unique “electric indigo” finish, making this tennis racquet truly stand out on the court. Weight: 300g Balance: 320mm String pattern: 16/19 Playing area: 100 sq.in Technologies Parallel drilling Grommet design delivers a smoother, more forgiving string response while significantly expanding the sweet spot. FIFTY: The patented frame construction provides a feeling of improved ball contact and is adapted to modern, vertical swings. The material increases both flexibility and stability during the stroke. Agiplast: Components of bumpers, gaskets, and end caps made from plant-based materials reduce the overall environmental impact. Crushzone: The innovative grommet system compresses upon impact, creating a larger hot spot and longer ball contact for improved feel and more explosive power. SI3D: Optimizes the three-dimensional flexion of the frame for maximum control, spin, and power. Click-and-Go: Bumper and grommet system with improved durability and a perfect fit for easier installation. Double tapered beam: Generates extra power due to its height and offers greater freedom of movement due to its aerodynamic shape.

TennisShop.ae – Returns, Exchanges & International Shipping Policy

Returns – Terms & Conditions

Items must be returned unused, in original sealed packaging.
Shoes must be in their original box, with tags attached, and unused.
Products that are opened, used, or missing their seal are not eligible for return or exchange.
Only items meeting these conditions will be accepted.

Exchange Policy

Standard items: One-time exchange within 7 days of receipt.
Discounted/promotional items: One-time exchange within 3 days of receipt.
All items must be unused and in original sealed packaging.

Return Policy

Standard items: Returns accepted within 7 days of delivery.
Discounted/promotional items: Returns accepted within 3 days. No cash refunds—customers will receive a credit note or coupon valid for 3 months.
Refunds are only issued for non-discounted items purchased online.

Return Process Timeline

Delivery to our fulfilment centre: Up to 3 days (depending on location).
Inspection & quality check: 2 business days.
Refund processing: 10–15 business days, depending on payment method and bank.
Refunds depend on the condition of the returned product.

General Conditions

TennisShop.ae reserves the right to reject returns that do not meet policy requirements.
Rejected returns will not be eligible for refund, credit, or exchange.
For assistance, contact TennisShop.ae Customer Service.

International Shipping Policy –

Shipping Charges

Flat fee: AED 200 at checkout.
If actual shipping exceeds AED 200, customers must pay the difference before shipment.

Customs Duties & Taxes

Duties, taxes, and import fees are the customer’s responsibility and must be paid upon delivery.

Customs Clearance

Customs procedures vary by country; delays are beyond our control.

Order Refusal / Customs Non-Payment

Shipping fees are non-refundable.
Refunds for products will only be issued if returned in original condition, with return shipping costs deducted.

Legal Compliance

Customers must ensure items comply with local laws and import regulations.

International Returns & Exchanges

Customers are responsible for all return and exchange shipping costs.
Shipping fees are non-refundable.
Refunds will only be issued once items are received in original condition with all tags and packaging.

No returns, exchanges, or refunds for the following items:

Socks
Wristbands
Undergarments
Strung rackets (requested stringing from the customer’s end)
Caps
Visors
Headbands
Heaties
Towels

Refund Policy – FAQs

Refund Methods –

Payment Method	Refund Source
Credit/Debit Card	Same Card
BNPL (Tabby/Tamara)	BNPL Account
Cash on Delivery	Bank Transfer

Timelines

Credit/Debit Card: 10–14 business days
BNPL (Tabby/Tamara): 14–21 business days
Cash on Delivery: 10–15 business days after QC approval and bank details submission.

Note: Refunds are always processed to the original payment method and cannot be changed once initiated.

Special Terms for Discounted Items

Discounted/promotional items are not eligible for cash refunds.
One-time exchange permitted within the specified period.
Returns will be compensated with a coupon code valid for 3 months (non-cash).

By placing an order with TennisShop.ae, you agree to these policies.