Description

Product SKU : 235312-S30

The Head Auxetic Extreme MP is one of the newest additions to Head. This racket is perfect for players who are looking for more power and especially more spin! Compared to other rackets such as the Wilson Pro Staff, this racket is lighter in weight and less stiff. It is perfect for baseline rallies as you can swing freely through the ball and don’t have to worry about the ball soaring long. The head size is 100 square inches which offers a large sweet spot. With a bigger sweet spot, volleying becomes easier. For more experienced players, this racket has amazing absorption which can help when coming up to net. You can focus on placement rather than your timing. Due to the lighter frame, you can swing through the ball quicker which can help for learning how to add more miles onto your serve. Any new players who are looking for their first racket, we highly recommend you demo this racket. Other players or more experienced players who want a more forgiving racket but with much more power, control and especially spin, the new Head Auxetic Extreme MP will be a great option for your game.

TennisShop.ae – Returns, Exchanges & International Shipping Policy

Returns – Terms & Conditions

Items must be returned unused, in original sealed packaging.
Shoes must be in their original box, with tags attached, and unused.
Products that are opened, used, or missing their seal are not eligible for return or exchange.
Only items meeting these conditions will be accepted.

Exchange Policy

Standard items: One-time exchange within 7 days of receipt.
Discounted/promotional items: One-time exchange within 3 days of receipt.
All items must be unused and in original sealed packaging.

Return Policy

Standard items: Returns accepted within 7 days of delivery.
Discounted/promotional items: Returns accepted within 3 days. No cash refunds—customers will receive a credit note or coupon valid for 3 months.
Refunds are only issued for non-discounted items purchased online.

Return Process Timeline

Delivery to our fulfilment centre: Up to 3 days (depending on location).
Inspection & quality check: 2 business days.
Refund processing: 10–15 business days, depending on payment method and bank.
Refunds depend on the condition of the returned product.

General Conditions

TennisShop.ae reserves the right to reject returns that do not meet policy requirements.
Rejected returns will not be eligible for refund, credit, or exchange.
For assistance, contact TennisShop.ae Customer Service.

International Shipping Policy –

Shipping Charges

Flat fee: AED 200 at checkout.
If actual shipping exceeds AED 200, customers must pay the difference before shipment.

Customs Duties & Taxes

Duties, taxes, and import fees are the customer’s responsibility and must be paid upon delivery.

Customs Clearance

Customs procedures vary by country; delays are beyond our control.

Order Refusal / Customs Non-Payment

Shipping fees are non-refundable.
Refunds for products will only be issued if returned in original condition, with return shipping costs deducted.

Legal Compliance

Customers must ensure items comply with local laws and import regulations.

International Returns & Exchanges

Customers are responsible for all return and exchange shipping costs.
Shipping fees are non-refundable.
Refunds will only be issued once items are received in original condition with all tags and packaging.

No returns, exchanges, or refunds for the following items:

Socks
Wristbands
Undergarments
Strung rackets (requested stringing from the customer’s end)
Caps
Visors
Headbands
Heaties
Towels

Refund Policy – FAQs

Refund Methods –

Payment Method	Refund Source
Credit/Debit Card	Same Card
BNPL (Tabby/Tamara)	BNPL Account
Cash on Delivery	Bank Transfer

Timelines

Credit/Debit Card: 10–14 business days
BNPL (Tabby/Tamara): 14–21 business days
Cash on Delivery: 10–15 business days after QC approval and bank details submission.

Note: Refunds are always processed to the original payment method and cannot be changed once initiated.

Special Terms for Discounted Items

Discounted/promotional items are not eligible for cash refunds.
One-time exchange permitted within the specified period.
Returns will be compensated with a coupon code valid for 3 months (non-cash).

By placing an order with TennisShop.ae, you agree to these policies.