TennisShop.ae – Returns, Exchanges & International Shipping Policy
Returns – Terms & Conditions
- Items must be returned unused, in original sealed packaging.
- Shoes must be in their original box, with tags attached, and unused.
- Products that are opened, used, or missing their seal are not eligible for return or exchange.
- Only items meeting these conditions will be accepted.
Exchange Policy
- Standard items: One-time exchange within 7 days of receipt.
- Discounted/promotional items: One-time exchange within 3 days of receipt.
- All items must be unused and in original sealed packaging.
Return Policy
- Standard items: Returns accepted within 7 days of delivery.
- Discounted/promotional items: Returns accepted within 3 days. No cash refunds—customers will receive a credit note or coupon valid for 3 months.
- Refunds are only issued for non-discounted items purchased online.
Return Process Timeline
- Delivery to our fulfilment centre: Up to 3 days (depending on location).
- Inspection & quality check: 2 business days.
- Refund processing: 10–15 business days, depending on payment method and bank.
- Refunds depend on the condition of the returned product.
General Conditions
- TennisShop.ae reserves the right to reject returns that do not meet policy requirements.
- Rejected returns will not be eligible for refund, credit, or exchange.
- For assistance, contact TennisShop.ae Customer Service.
International Shipping Policy –
- Shipping Charges
- Flat fee: AED 200 at checkout.
- If actual shipping exceeds AED 200, customers must pay the difference before shipment.
- Customs Duties & Taxes
- Duties, taxes, and import fees are the customer’s responsibility and must be paid upon delivery.
- Customs Clearance
- Customs procedures vary by country; delays are beyond our control.
- Order Refusal / Customs Non-Payment
- Shipping fees are non-refundable.
- Refunds for products will only be issued if returned in original condition, with return shipping costs deducted.
- Legal Compliance
- Customers must ensure items comply with local laws and import regulations.
International Returns & Exchanges
- Customers are responsible for all return and exchange shipping costs.
- Shipping fees are non-refundable.
- Refunds will only be issued once items are received in original condition with all tags and packaging.
No returns, exchanges, or refunds for the following items:
- Socks
- Wristbands
- Undergarments
- Strung rackets (requested stringing from the customer’s end)
- Caps
- Visors
- Headbands
- Heaties
- Towels
Refund Policy – FAQs
Refund Methods –
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Payment Method
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Refund Source
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Credit/Debit Card
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Same Card
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BNPL (Tabby/Tamara)
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BNPL Account
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Cash on Delivery
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Bank Transfer
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Timelines
- Credit/Debit Card: 10–14 business days
- BNPL (Tabby/Tamara): 14–21 business days
- Cash on Delivery: 10–15 business days after QC approval and bank details submission.
Note: Refunds are always processed to the original payment method and cannot be changed once initiated.
Special Terms for Discounted Items
- Discounted/promotional items are not eligible for cash refunds.
- One-time exchange permitted within the specified period.
- Returns will be compensated with a coupon code valid for 3 months (non-cash).
By placing an order with TennisShop.ae, you agree to these policies.
